Help & FAQ section
Common problems and questions
FAQ
Orders and Shipping
Once you place your order, it will be processed within 1-2 business days. You’ll receive a confirmation email with your tracking information as soon as your order is shipped.
Yes, we ship our products to customers all around the world! Shipping times and costs vary based on your location and the shipping method you choose at checkout.
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your VIP Fishing account and view the status of your order.
Shipping costs depend on your location and the size of your order. You can see the exact shipping cost during the checkout process before finalizing your purchase.
If you need to change your shipping address, please contact our customer support team as soon as possible at [email protected]. If your order hasn’t been shipped yet, we’ll do our best to accommodate your request.
For international orders, customs fees or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.
You can cancel your order for free within 12 hours of placing it by contacting us. After this period, if your order has already been processed, we won’t be able to cancel it.
If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided. If there are no updates, contact our customer support team, and we will investigate the issue for you.
Need to swap an item?
Returns and Exchanges
We offer a 14-day return policy from the date of delivery. If you are not satisfied with your purchase, you can return it for a refund or exchange, provided the item is unused, in its original packaging, and in the same condition as when you received it.
To start a return, please contact our customer service at [email protected] with your order number and the reason for the return. We will provide you with return instructions and the return address.
Yes, customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect upon arrival. We recommend using a trackable shipping service for returns.
Yes, we offer exchanges for different sizes or colors of the same product. If you wish to exchange an item, please contact us within 14 days of delivery to arrange the exchange
If you receive a damaged or incorrect item, please contact us at within 7 days of delivery. We will arrange for a replacement or a refund and cover the return shipping costs.
No, we only accept returns on items that are unused and in their original condition. If the product has been used, it is not eligible for return.
Yes, sale items can be returned for a refund, but they must meet our return criteria (unused, in original packaging, etc.). However, clearance items are final sale and cannot be returned.
Refunds are issued to your original payment method (credit card, PayPal, etc.). Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.