Last Updated: November 11, 2024
At VIP Fishing, your privacy is our priority. We are committed to protecting your personal information and ensuring that your experience with us is safe and secure. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website, vipfishing.com.
By using our website, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at [email protected].
1. Who we are
VIPFishing.com is owned and operated by CTR Lab Oy, a company registered in Finland. Our address is:
CTR Lab Oy
Jyvaskyla, Finland
Email: [email protected]
2. Information we collect
We collect various types of information to provide you with the best possible experience on our website. This includes:
a. Personal information
When you place an order or create an account with us, we may collect the following personal information:
- Name
- Shipping and billing address
- Email address
- Phone number
b. Non-personal information
We also collect non-personal information automatically as you interact with our website:
- IP address
- Browser type and version
- Device type (e.g., mobile, desktop)
- Pages viewed and time spent on the site
- Referring website or search engine
c. Cookies and tracking technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. For more details, please refer to our Cookies Policy.
3. How we use your information
The information we collect is used for the following purposes:
- Order Processing: To process and fulfill your orders, including sending order confirmations, shipping notifications, and invoices.
- Customer Support: To respond to your inquiries, provide assistance, and address any issues you may have.
- Personalization: To customize your shopping experience, including product recommendations and targeted offers.
- Marketing & Promotions: To send you newsletters, special offers, and promotional materials (you can opt out at any time).
- Site Improvement: To analyze website usage and improve the performance, design, and content of our site.
- Fraud Prevention: To protect our customers and business from fraud and unauthorized activities.
4. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
- Performance of a Contract: To fulfill our obligations when you make a purchase.
- Consent: When you sign up for our newsletter or marketing communications.
- Legitimate Interests: For analytics, fraud prevention, and improving our services.
- Legal Obligations: To comply with laws and regulations, such as tax and accounting requirements.
5. How We Protect Your Data
We take the security of your personal information seriously and use various measures to protect it:
- Encryption: All sensitive information (like payment details) is encrypted using SSL (Secure Socket Layer) technology.
- Access Control: Access to your personal data is restricted to authorized personnel only.
- Data Storage: Your data is stored on secure servers located within the European Union.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: We use trusted third-party service providers to perform certain functions on our behalf, such as payment processing, shipping, and email marketing. These providers have access to your data only to the extent necessary to perform their functions and are obligated to protect it.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government regulations).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.
7. Your Rights Regarding Your Data
As a user, you have several rights under data protection laws, including:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
- Right to Erasure: You have the right to request the deletion of your data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your personal data.
- Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your data for marketing purposes.
To exercise any of these rights, please contact us at [email protected].
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Generally:
- Order information: Retained for up to 7 years to comply with tax and accounting laws.
- Marketing data: Retained until you opt-out or unsubscribe from our communications.
9. Third-Party Links
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
10. International Data Transfers
As a company based in Finland, we may transfer your data outside the European Economic Area (EEA) to third-party service providers located in other countries. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.
11. Children’s Privacy
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
12. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The latest version will always be available on this page, and the “Last Updated” date at the top will indicate when the changes were made.